eBeliaRahmah: Terms & Conditions (internal use)

eBeliaRahmah Terms & Conditions

By applying for this program, the following Terms & Conditions in addition to Setel's App Usage Terms & Conditions will apply.

1. RM200 eBeliaRahmah credit from the Government of Malaysia
   • If the applicant has met the eligibility criteria and has successfully verified under our eKYC process, approval will be granted within three (3) days from verification.
   • The eligible applicant will receive Ringgit Malaysia Two Hundred (RM200.00) eBeliaRahmah credit once the claim has been approved and the credit will be issued to the applicant’s eBeliaRahmah Wallet of his/her Setel App.

• The incentive can only be claimed by eligible applicants once, from 26 June 2023 to 22 August 2023.
• The incentive is awarded on a first-come-first-serve basis, while funds are available.
• Setel does not guarantee that every application will be successful as it shall be granted as per the eligibility criteria and fund availability.

• Once claimed, the incentive must be utilised before 31 August 2023, and any remaining unused eBeliaRahmah credit will be forfeited and automatically removed from the applicant’s Setel eBeliaRahmah e-wallet balance.

• The RM200 eBeliaRahmah credit shall strictly be utilized for offline spending only, please refer to Question (11) of the FAQs.

• The eBeliaRahmah credit is strictly non-transferable and non-refundable.
• The Government of Malaysia reserves the right to vary and amend these terms and conditions at any time without prior notice.
• All incentives received are restricted from being used to perform transactions such as peer-to-peer transfers, cash-outs directly from the user’s e-wallet account held in the user’s e-wallet, app-integrated payment of utility bills, app-integrated payment of Government related fees/payments, app-integrated payment of telco postpaid bills and app-integrated prepaid service top-ups, app-integrated games purchases, parking and/or toll fees, investment-related activities facilitated on the e-wallet application, and transactions conducted on domestic or foreign-registered e-commerce sites, applications, marketplaces or platforms or integrated online marketplaces.
• All incentives received shall not be utilised for any illegal activity.

2. RM105 cashback from Setel
   • As long as the applicant’s claim for eBeliaRahmah is successful, 
     • The applicant can get RM10 when you register for Setel App between 26 June 2023 to 22 August 2023 without any promotional code.
     • The applicant can get RM5 cashback with RM100 cumulative spend on fuel at PETRONAS Station with Setel App, up to 5 times (maximum of RM25 cashback)*
     • The applicant can get RM1 with RM10 cumulative spend at Cafe Mesra, up to 10 times (maximum of RM10 cashback)*
     • The applicant can get RM10 with RM200 cumulative spend at any physical PETRONAS Shop, up to 5 times (maximum of RM50 cashback)*
     • The applicant can get RM1 with RM50 cumulative spend with Setel QR and DuitNow QR via Setel App, up to 10 times (maximum of RM10 cashback)*
   • *Note: Transactions are only eligible for cashback if they occur between 8.00 a.m. on 26 June 2023 to before 11.59 p.m. on 31 August 2023. If your cumulative spend exceeded the minimum threshold required to meet the cashback goal, the exceeded amount will not be carried forward as part of the cumulative spend for the 2nd or subsequent goals. Please refer to example illustrated below: 
     • Alim spends RM20 and RM90 for his first 2 fuel transactions at PETRONAS Station with Setel App. Since he has met the minimum threshold of RM100 for fuel required to meet the 1st cashback goal, he gets the first RM5 cashback.
     • The extra RM10 from the previous fuel transaction will not be carried forward as part of the cumulative spend for the next cashback goal. Instead, the amount will reset and he will need to spend a cumulative amount of RM100 again to unlock the next cashback goal.
   • The cashback from Setel is strictly non-transferable and will be credited to the verified owner of the Setel e-wallet as per the application submitted during the verification process.
   • Applicants can use the RM105 cashback from Setel at all touchpoints where Setel Wallet is accepted.
   • Setel reserves the right to vary and amend these terms and conditions at any time without prior notice.
3. Partner vouchers from Setel

• If you are an eligible recipient for the eBeliaRahmah incentive and have spent minimum RM5 using your Setel Wallet or eBeliaRahmah Wallet and met the other criteria set by Setel, you will receive exclusive Setel partner vouchers in your Setel App which you can redeem from our various partners.

• The vouchers are awarded randomly and on a first-come-first-serve basis, while vouchers are available.
• Once the vouchers have been awarded to you, you will receive inbox notifications in your Setel App. The awarded vouchers can be found in the Setel App by clicking on the “Rewards” tab and then “My Vouchers”.
• The voucher(s) from Setel is strictly non-transferable and will be awarded to the verified owner of the Setel e-wallet as per the application submitted during the verification process.
• Setel reserves the right to vary and amend these terms and conditions at any time without prior notice.

4. Participation in the Contest to win a pair of concert tickets

• If you are an eligible recipient for the eBeliaRahmah incentive and have spent any amount for Fuel, Mesra Store or Cafe Mesra, using your eBeliaRahmah Wallet in the Setel App between 8.00 a.m. on 26 June 2023 to 11.59 p.m. on 31 August 2023 (“Contest Period”), each of your transaction will automatically count as 1 entry for your participation in the Contest to win a pair of concert tickets. By participating in this Contest, you are agreeing to the following requirements:

• This Contest starts from 8.00 a.m. on 26 June 2023 and ends after 11.59 p.m. on 31 August 2023 (“Contest Period”).
• Any entry not received during the Contest Period shall be automatically disqualified from participation. Setel is not liable for any lost, delayed or misdirected entry.
• There is no limit on the number of entries per person.
• The prize draw will only have two (2) winners who will be chosen randomly by Setel by 30 September, 11:59pm.
• You are ineligible and excluded from participating in this Contest if you are: (a) an employee of the Setel Ventures Sdn. Bhd., their respective parents, affiliates, subsidiaries and related companies (collectively, “Affiliates”); (b) an immediate family member (spouses, and parents, siblings, children and each of their spouses and household members) of each of (a).
• Prizes are awarded on an ‘as-is’ basis and are not transferable, negotiable, refundable or exchangeable. Setel reserves the right not to award any prize or part thereof to any person who, for any reason whatsoever, fails to meet any stipulated requirement in order to claim a Prize.
• The winners will be announced by Setel via email or in-app inbox notification to the winners or via social media (“Winning Notification”). The winner must respond to the Winning Notification within 24 hours to confirm acceptance of the prize.  Failure to respond to contact within 24 hours of contact from Setel may result in forfeit. In this instance, another winner may be chosen at random to receive the Prize.
• Setel will arrange the fulfilment of the Prize directly with the winners.
• The Prize does not cover travel costs such as, but not limited to, fuel costs, flight tickets or accommodation.
• Setel will not be responsible for any cancellation or alterations to any element of the Prize booking that is outside of our control. Setel will not be responsible for the inability of Prize winners or their guests to take up the Prize.
• Our Contests are in no way sponsored, endorsed, or administered by, or associated with, the concert organiser or the band.
• Setel reserves the right to vary and amend these terms and conditions at any time without prior notice.

5. Dispute process
   • If you have submitted your claim more than 3 days ago and your claim status is still not updated or in the event of any unresolved issues, you can reach out to Setel for further assistance by clicking on the “chat with us” button at the bottom of the https://help.setel.com/ page.

6. Personal Data Protection

By applying for this program,  you will be subject to the Setel Group’s Privacy Statement that has been provided to you. In addition to the Privacy Statement, you agree and consent to us, our subsidiaries and any of our affiliated companies collecting, storing, using, processing and disclosing your Personal Data (which includes, but is not limited to, your full name, age, date of birth, NRIC or such information that would establish your identity, address, mobile phone number, email address, bank account details, bank statements and transaction information) to:

• Process the account, request and facilitate the general administration and management to give effect to the transactions under this program.
• Provide and disclose your Personal Data to service providers (which may be located outside Malaysia), the Ministry of Finance and its nominees, government departments and government agencies to validate and process the eligibility of your application to this program.
• Validate the claim of the incentive with other participating e-wallets in the event of a dispute.
• Process any complaints you may have against us for this program.
• Deliver any notice or communications to you through third party service providers in connection to this program.
• Collect aggregated data (including transaction information) on the products or services you have spent your eBeliaRahmah incentives on, or such transactions falling within the program.
• Provide your Personal Data to relevant third party service providers for the purposes of giving full effect to the program.
• Provide and disclose your Personal Data (which may include your transaction information) to the Government of Malaysia, the Ministry of Finance and its nominees and their respective affiliates and agencies to determine the success of the program.

Note that you will not be able to participate in this program if you do not agree and consent to the collection, storage, usage, processing and disclosure of your Personal Data. We will store your Personal Data in accordance with the data processing principles (including the Security Principle) contained in the Personal Data Protection Act 2010. You have the right to access, view, update or correct your Personal Data upon request via our in-app chatbox.