eBeliaRahmah: Customer Dispute process (L2)

3 main disputes to be raised via form L2 side:- 

1 DRP Click Here

• L2 will Liaise with PIC from different wallets via email. 
• fill out the DRP form 
• and email it to the respective PIC 

PIC from Boost 

chose one and cc the rest

PIC from TNGO 

The conclusion from Vendor and what the abbreviation means will be added on the from itself for reference. 

2 JPN  - Click Here 

Form password if needed P@ssword123

JPN Complaints are to be compiled and sent to CDB every Thursday by 4 pm 

3 MOHE Click Here

MOHE Complaints are to be compiled and sent to CDB every Tuesday by 4 pm

Lastly, Project Managers listed below on behalf to liaise with Jpn & Mohe are:-

chose one and cc the rest 

For all other questions can reach out to #eBeliarahmah- support channel on Slack with PIC Jia / Iqbal Nuril