Cardless SmartPay: Self sign-up in Setel App

1. Summary 

Self-sign-up for Cardless SmartPay in Setel App and explore Cardless SmartPay features in SmartPay dashboard instantly. Cardless SmartPay applicants will receive access to SmartPay dashboard portal immediately after submitting their application to explore features offered in Cardless SmartPay.

2. Details 

Customer Self-Sign-Up to Cardless SmartPay

Note:

1. Email to customer will include

   1. Link to complete activation of CSP Account (via AirTable)

   2. Button to download Cardless SmartPay quick start guide pdf

2.1 How to self-sign up?

Potential Fleet manager of a company may open their Setel App and find Fuel for fleets or companies tile in the home screen.

User guide : file:///C:/Users/vatsala/Downloads/Fleet_manager_quick_guide_v1_mar_23.pdf

Step 1: Tap on fuel for fleet or companies in Setel App	Step 2: Input Company/Individual legal name and Company registration number, then tap on apply now
Step 3: Fill up company information and Fleet manager details to be used to log in Cardless SmartPay dashboard portal.	Step 4: Review all information and tap on submit.
Step 5: Once application is submitted, the Fleet manager will receive an email.

2.1.2 Activate SmartPay account via Airtable

After completing the self-sign up in Setel App, Fleet managers will receive an email with instructions to activate their Cardless SmartPay account

Step 1: In the email received after completing self sign up in Setel App, click on register now	Step 2: Fleet manager will be redirected to Airtable form to fill in more information and upload required documents
Step 3: Once submitted, Setel customer support will verify the information and documents provided and revert within 3-5 business days

2.2 Can Fleet manager access their SmartPay account after Self sign up?

Fleet managers can log into PETRONAS dashboard portal to access their SmartPay account with the email and password configured to explore the features that Cardless SmartPay offers after completing self sign-up in Setel App.

Fleet managers may start to perform top-ups, creating and linking virtual cards to Fleet Driver and setting card restrictions for the Fleet drivers. However, if the SmartPay account is not activated yet, the account will not be able to make any purchases.

2.3 How to know if my SmartPay account is activated?

Fleet managers will receive an email notifying them that their SmartPay account has been activated

The activation instruction banner in PETRONAS dashboard portal will be removed.

Smartpay payment method in Fleet driver’s Setel App will be enabled and Fleet drivers may start to purchase fuel with Cardless SmartPay once SmartPay account is activated.

SmartPay payment method is enabled

2.4 How can I register for Cardless SmartPay?

Interested customers can download Setel App and click on Fuel for fleets or companies tile in homepage to register.

2.5 Is my company eligible to sign up for Cardless SmartPay?

As long as your company have successfully incorporated with the Companies Commission of Malaysia – Suruhanjaya Syarikat Malaysia (SSM) and have a business registration number.

2.6 What documents do I need to register for a Cardless SmartPay account?

You will need to provide us with the following:

1. All Director's IC

2. SSM Section 17

3. SSM Corporate Information

2.7 How many days would it take to activate my Cardless SmartPay account?

The activation process will take up to 3 business days. You will receive an email once your account is activated.

2.8 What should I do if I do not receive any email/responses from Setel?

Our customer support typically replies within 3 business days. If you do not receive any response, you can contact us via live chat on the Setel app or our website.

2.9 What if my Cardless SmartPay application is rejected?

Our customer support will assist you if the application was rejected due to incomplete/insufficient documents.

2.10 Does Cardless SmartPay have a postpaid model?

Unfortunately, Cardless SmartPay only offers the prepaid model for now. We are working to include the postpaid model in the future.

2.11 My account is frozen/dormant, what should I do?

You can contact our customer support via live chat on the Setel app or our website.

3.0 Release plan

• 5 June 1.124.0: Go live    

4.0 Operations guide

 

4.1 How to activate the SmartPay account

Once the documents of the customer have been verified, you may go to PDB admin portal → SmartPay account → Search for the SmartPay account → Edit general details to enable Card transaction