Why can't I redeem my top-up voucher?

You might have exceeded your daily top-up redemption limit.

You can only redeem up to 4 top-up vouchers a day. The limit will reset every day at 8.00 AM (GMT+8). This limit is only applicable to vouchers that add to your wallet balance.

We recommend buying Setel vouchers from the PETRONAS Shop for a higher value per voucher (up to RM 300 per voucher) or for commercial drivers, you can consider applying for Cardless SmartPay.

If you have not reached your limit or can't redeem other kinds of vouchers, contact our live chat on the Setel app/website or email [e-mail] for further assistance.