What should I do if my Mesra card is frozen?

For frozen Mesra cards, you can get in touch with Mesralink at 1-300-22-8888 for assistance, contact our customer support via live chat, or email us at [e-mail].

Do note that if your card is frozen, both the earning points and redeeming points features will be disabled. However, if your card is temporarily frozen, you can still earn points.