PETRONAS Shop Escalations process

Here is the list of main issues that shall be escalated to Petronas Shop :

-Fulfillment(Wrong Item, Defect Item, Incomplete Item)
-Back Charge order/Bulk Request
-Tech Error/Payment
-Setel Voucher
-Petronas Shop Online Voucher

Please escalate those mentioned cases/ issues to [e-mail] and CC [e-mail] & [e-mail]

Refer to below link , for the escalation process:

https://mail.google.com/mail/u/0?ui=2&ik=622cca5f45&attid=0.1&permmsgid=msg-f:1774275137625635457&th=189f7dd64ffbba81&view=att&disp=inline&realattid=f_llbwy3gc0