Here is the list of main issues that shall be escalated to Petronas Shop :
-Fulfillment(Wrong Item, Defect Item, Incomplete Item)
-Back Charge order/Bulk Request
-Tech Error/Payment
-Setel Voucher
-Petronas Shop Online Voucher
Please escalate those mentioned cases/ issues to support@prysmmy.zendesk.com and CC ps-cs@setel.com & razak.khairuddin@setel.com
Refer to below link , for the escalation process:
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