Why was my card declined?

A declined card (or payment authorisation error) might have occurred because:

1. there is insufficient balance on your card.
2. the card details are incorrect or have expired.
3. you have exceeded the limit on your credit/debit card.
4. the issuing bank has blocked the card.
5. the payment method is blocked for security reasons.

Please retry after updating your card details and ensuring you have not reached the card limit. If you have hit your purchase limit, please try again tomorrow when your limit resets. Alternatively, you can try a different payment method or a different credit/debit card.

If your card is still declined, please get in touch with your issuing bank for further assistance.

If you are still experiencing a payment error or have any concerns, please contact us via live chat through the Setel app/website or email at [e-mail].