What should I do if the scanner fails to scan my QR code and I get stuck at the car park entry/exit?

We’re sorry you experienced that. If retrying doesn't work, you can tap a bank card to enter/exit the parking location.

Here are some troubleshooting steps if you encounter issues with the scanners:

• Brighten your environment
  1. Ensure you're in a well-lit area.
  2. Increase the brightness of your phone screen.
     
     
• Adjust the distance
  1. Make sure the QR code is within an optimal range for scanning.
     
     
• Check car window tint
  1. If scanning from inside a vehicle, ensure the window tint isn't too dark.

If you are still unable to enter/exit, please contact the car park help desk/car park management of the parking location for an immediate response. Alternatively, you can reach out to our live chat agents through the Setel app/website for assistance.