eMADANI Contact Reason

Issue	Sub Issue	Contact Reason in Zendesk
Claim registration	Registration button missing	Complaint > Account & App > eMadani > Claim registration > Registration button missing
Claim registration	Claim page not responding	Complaint > Account & App > eMadani > Claim registration > Claim page not responding
Claim registration	Unable to submit claim	Complaint > Account & App > eMadani > Claim registration > Unable to submit claim
Claim pending	More than 5 days	Complaint > Account & App > eMadani > Claim pending > More than 5 days
Claim unsuccessful	Customer caused	Complaint > Account & App > eMadani > Claim unsuccessful > Customer caused
Claim unsuccessful	System caused	Complaint > Account & App > eMadani > Claim unsuccessful > System caused
Claim unsuccessful	LHDN caused	Complaint > Account & App > eMadani > Claim unsuccessful > LHDN caused
Claim unsuccessful	Reached quota	Complaint > Account & App > eMadani > Claim unsuccessful > Reached quota
Claim successful	Fund didn't reflect in the wallet	Complaint > Account & App > eMadani > Claim successful > Fund didn't reflect in the wallet
Claim successful	Missing balance	Complaint > Account & App > eMadani > Claim successful > Missing balance
Campaign	Didn't received cashback	Complaint > Account & App > eMadani > Campaign > Didn't received cashback
Registration	What is eMadani	General Enquiry > Account & App > eMadani > Registration > What is eMadani
Registration	How to submit claim	General Enquiry > Account & App > eMadani > Registration > How to submit claim
Registration	Claim status	General Enquiry > Account & App > eMadani > Registration > Claim status
Registration	How to utilize the wallet	General Enquiry > Account & App > eMadani > Registration > How to utilize the wallet
Campaign	What is Setel eMadani campaign	General Enquiry > Account & App > eMadani > Campaign > What is Setel eMadani campaign